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Customer Service

Shipping & Delivery
Please note - Not all products are available for shipment.
We do not ship any chemicals or liquids
For orders shipped to Canada the customer is responsible for any brokerage fees, taxes, duty or other charges incurred.
We charge shipping on a per package basis.   As long as we can ship your order in one package the normal fee .
For backordered items you have the option to wait and ship your order together or we can split the shipment in which case an extra shipping fee may apply.
Shipping Time
You receive your order depends on the availability of the product, the shipping method and your location.  We typically ship the same day or next day for in-stock items. Delivery to major American cities is typically in two to three business days or more.
We deliver same day to Houston's customers.
Rush your order
we can rush your order, but at an additional charge.  Please contact us 1-877-264-8037 to discuss.
If your order requires any change in shipping costs, we will contact you to confirm the charge and complete your order.
Privacy & Security
Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
How That Information Is Used:

The information is used to fill order, to contact buyers if they have questions and send the buyer any special offers

We are Commited To The Security of Your Data
Returns & Replacements
We hope you are satisfied with every Scioptic purchase you make. We believe strongly in our products and their quality. We do not give refunds, credits, or exchanges for Scioptic products,  Scioptic US reserves the right to substitute a product of equal value and nature if the original product becomes unavailable. Scioptic US reserves the right to refuse returns for used products.
Ordering
To place order you should add the items to your cart, you can get your shipping cost by filling the Estimate Shipping table and click on the get a quote button to know the shipping cost .
Payment, Pricing & Promotions
We accept payment using credit cards (Visa, and Master Card ,American Express).you can use your paypal account to place a payment
Viewing Orders
always try to review your order before you procede to the checkout .
Updating Account Information
always keep all your account information(name, address, telephone number) updated.